sk888 Privacy Policy — Your Data, Protected

1 Information We Collect

sk888 collects personal data in order to provide you with a secure, personalised, and legally compliant gaming experience. We collect only what is genuinely necessary for the purposes described in this policy. The categories of information we collect are set out below.

1.1 Registration Data

When you create an sk888 account, we collect the following information:

• Full legal name
• Date of birth (to verify you are aged 18 or over)
• Email address
• Mobile phone number (Bangladesh-registered)
• Residential address, including district and division within Bangladesh
• Username and encrypted password
• Preferred currency (BDT / ৳)

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer process — required before withdrawal requests can be processed — we may collect copies or photographs of:

• Bangladesh National Identity Card (NID)
• Valid Bangladesh Passport
• Bangladesh Driving Licence
• Proof of address (utility bill or bank statement, dated within three months)
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account screen)

KYC documents are stored securely and are used exclusively for identity verification and fraud prevention purposes. They are never shared with third parties for marketing purposes.

1.3 Financial Transaction Data

When you make a deposit or request a withdrawal, we record transaction details including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction reference numbers, amounts in BDT (৳), timestamps, and transaction status. We do not store full card numbers; card payment data is tokenised and processed through our certified payment service providers.

1.4 Gaming Activity Data

We collect records of your gaming activity on sk888, including game sessions played, bet amounts, game outcomes, bonus activations, and wagering histories. This data is used to personalise your experience, fulfil bonus terms, identify problem gambling patterns, and ensure platform integrity.

1.5 Technical and Device Data

When you access sk888, we automatically collect certain technical information, including:

• IP address and approximate geographic location (city/region level)
• Device type, operating system, and browser version
• Session start and end times
• Pages visited and features accessed within the platform
• Referral URL (if you arrived via a link)

1.6 Communications Data

If you contact sk888 via email ([email protected]) or through any in-platform messaging feature, we retain records of that correspondence, including the content of your messages and our responses. This data is used to resolve support queries and to improve the quality of our customer service.

2 How We Use Your Data

sk888 uses the personal data we collect for the following clearly defined purposes. We do not use your data in ways that are incompatible with these stated purposes without first seeking your consent.

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, device data	Contractual necessity
Identity verification (KYC)	KYC documents, registration data	Legal obligation
Processing deposits and withdrawals	Financial transaction data, KYC data	Contractual necessity
Fraud detection and prevention	All categories	Legitimate interest
Responsible gaming monitoring	Gaming activity data, registration data	Legal obligation / legitimate interest
Customer support	Communications data, account data	Contractual necessity
Platform personalisation	Gaming activity data, device data	Legitimate interest
Promotional communications	Registration data (email/phone)	Consent (opt-in only)
Legal and regulatory compliance	All categories as required	Legal obligation

2.1 Promotional and Marketing Communications

sk888 will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, seasonal offers (such as Eid promotions, BPL season specials, or Pohela Boishakh campaigns), and new features if you have explicitly opted in to receive such communications during registration or via your account preferences. You may withdraw your consent at any time by adjusting your notification settings within your account or by contacting [email protected]. Opting out of marketing communications does not affect transactional messages related to your account security, deposits, withdrawals, or responsible gaming.

2.2 Automated Decision-Making

sk888 uses automated systems to detect potentially fraudulent account activity, identify problem gambling behaviour, and apply bonus eligibility checks. Where an automated process results in a significant decision affecting your account — such as a withdrawal hold or a responsible gaming intervention — you have the right to request human review of that decision. Please contact [email protected] to exercise this right.

3 Data Sharing & Third Parties

sk888 does not disclose your personal data to third parties except in the limited circumstances described in this section. All third-party service providers who process data on our behalf are bound by contractual data protection obligations and are permitted to use your data only for the specific purpose for which it was shared.

3.1 Payment Service Providers

In order to process your deposits and withdrawals, sk888 shares relevant transaction data with our certified payment service providers, including the operators of bKash, Nagad, Rocket, Upay, and our card processing partners for Visa and Mastercard transactions. These providers receive only the minimum data necessary to execute the requested transaction and are independently certified to relevant data security standards.

3.2 Game Software Providers

The casino and slot games available on sk888 are delivered by third-party game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, Play'n GO, and Habanero. When you launch a game, session data (such as your player ID, stake amounts, and game outcomes) is transmitted to the relevant provider's servers in order to run the game. Game providers are contractually prohibited from using this data for any purpose other than delivering the game session and maintaining their own audit logs.

3.3 Identity Verification Partners

sk888 may use third-party identity verification services to assist with KYC processing. These partners receive copies of the documents you submit and return a verification result. They are bound by strict confidentiality agreements and data protection obligations.

3.4 Legal and Regulatory Authorities

sk888 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally compelled to do so, or where disclosure is necessary to prevent, detect, or prosecute fraud, money laundering, or other criminal activity. In such cases, sk888 will disclose only the minimum data required to satisfy the legal obligation.

3.5 Business Transfers

In the event that sk888 or a significant part of its assets or business is acquired by, merged with, or transferred to another entity, your personal data may form part of the transferred assets. In such circumstances, sk888 will notify affected players via their registered email address and ensure that the receiving entity is bound by privacy obligations no less protective than those in this policy.

4 Cookies & Tracking Technologies

sk888 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and improve the overall user experience. This section explains what cookies we use and the purpose of each category.

4.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and to store information about your preferences or actions. Cookies are not programs and cannot execute code or carry viruses.

4.2 Categories of Cookies Used by sk888

Category	Purpose	Can Be Disabled?
Strictly Necessary	Session management, login authentication, security tokens, fraud prevention	No — required for platform operation
Functional	Remembering language preferences, game lobby layout, responsible gaming settings	Yes, via browser settings
Analytics	Aggregated usage statistics used to improve platform performance and feature design	Yes, via browser settings
Performance	Monitoring page load times, identifying technical errors, optimising CDN delivery	Yes, via browser settings

4.3 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your sk888 account, as these cookies are integral to session security. Disabling functional or analytics cookies will not affect your ability to access the platform but may result in a less personalised experience.

4.4 Local Storage and Session Storage

In addition to cookies, sk888 may use browser local storage and session storage to temporarily retain information such as your game session state, preferred lobby filters, and display settings. This data is stored locally on your device and is not transmitted to sk888 servers except where required to synchronise your session.

5 Data Security Measures

sk888 takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. While no system can guarantee absolute security, sk888 follows industry best practices to minimise risk.

5.1 Encryption in Transit and at Rest

All data transmitted between your device and sk888 servers is encrypted using Transport Layer Security (TLS 1.3) with 256-bit encryption. This includes all login sessions, financial transactions, KYC document uploads, and support communications. Sensitive data stored on sk888 servers — including KYC documents and financial records — is encrypted at rest using AES-256 encryption.

5.2 Access Controls

Access to personal data within sk888 is restricted to employees and contractors who have a genuine operational need to process that data. Access is controlled through role-based permissions, multi-factor authentication for administrative systems, and comprehensive access logging. All staff with access to personal data are required to complete data protection training as part of their onboarding.

5.3 Fraud Monitoring

sk888 operates continuous automated fraud monitoring systems that analyse account activity for indicators of unauthorised access, account takeover attempts, unusual transaction patterns, and other anomalous behaviour. Where a potential security incident is detected, the affected account may be temporarily suspended pending investigation, and the registered account holder will be notified by email.

5.4 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to the rights and freedoms of affected players, sk888 will notify affected individuals without undue delay via their registered email address. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps sk888 has taken or intends to take in response.

6 Data Retention & Deletion

6.1 Retention Periods

sk888 retains your personal data for as long as your account remains active and for a defined period thereafter, as set out in the table below. Retention periods reflect our legal obligations, the need to resolve disputes, and legitimate business interests in maintaining accurate historical records.

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years post-closure	Legal obligation, dispute resolution
KYC documents	Duration of account + 5 years post-closure	Anti-money laundering legal obligation
Financial transaction records	Duration of account + 7 years post-closure	Financial record-keeping obligations
Gaming activity logs	Duration of account + 3 years post-closure	Responsible gaming audit, dispute resolution
Support communications	3 years from last interaction	Service quality, dispute resolution
Marketing preferences	Until consent is withdrawn	Consent-based processing
Technical / device logs	13 months from collection	Security monitoring, analytics

6.2 Account Deletion Requests

You may request the deletion of your sk888 account and associated personal data at any time by contacting [email protected]. Upon receipt of a deletion request, sk888 will close your account and delete or anonymise personal data that is no longer required, subject to the retention obligations described above. Data that must be retained for legal or regulatory reasons cannot be deleted at your request during the applicable retention period but will be restricted from active use.

6.3 Anonymisation

Where sk888 wishes to retain data for analytical or research purposes beyond the applicable retention period, personal identifiers are removed so that the data can no longer be attributed to any individual. Anonymised data falls outside the scope of this Privacy Policy and applicable data protection law, as it cannot be linked back to a specific person.

7 Your Privacy Rights

As a player on the sk888 platform, you hold a number of rights in relation to your personal data. sk888 is committed to honouring these rights promptly and without undue bureaucracy. To exercise any of the rights described below, contact [email protected] with the subject line "Privacy Rights Request".

7.1 Right of Access

You have the right to request a copy of the personal data that sk888 holds about you. We will provide this information within 30 days of a verified request. The response will include the categories of data held, the purposes for which it is processed, and the third parties with whom it has been shared.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account registration details, many fields can be updated directly within your account settings. For KYC documents and other sensitive records, please contact our support team.

7.3 Right to Erasure

You have the right to request that sk888 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. As noted in Section 6, certain data must be retained to meet legal obligations and cannot be erased on request during the applicable retention period.

7.4 Right to Restriction of Processing

You have the right to request that sk888 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or where you have objected to processing based on legitimate interest and that objection is being assessed.

7.5 Right to Data Portability

Where sk888 processes your personal data on the basis of your consent or contractual necessity, and that processing is carried out by automated means, you have the right to receive your data in a structured, commonly used, machine-readable format and to transmit it to another service provider.

7.6 Right to Object

You have the right to object to sk888 processing your personal data on the basis of legitimate interest, including for profiling and personalisation purposes. You also have an unconditional right to object to processing of your data for direct marketing at any time. Upon receiving an objection to marketing, sk888 will cease all related communications immediately.

7.7 Rights Related to Automated Decision-Making

Where sk888 makes decisions about you solely through automated processing — including profiling — that have a significant effect on you (such as an account restriction or withdrawal hold), you have the right to request human review of that decision, to express your point of view, and to contest the outcome.

8 Policy Updates & Contact

8.1 Updates to This Policy

sk888 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. When material changes are made, we will notify registered players via their registered email address at least 14 days before the changes take effect. The updated policy will always be accessible at https://sk888.biz/privacy-policy. The "Effective Date" at the top of the policy will reflect the date the most recent version came into force.

We encourage you to review this Privacy Policy periodically so that you remain informed about how sk888 handles your personal data. Your continued use of the platform following the effective date of a revised policy constitutes your acknowledgement of the changes.

8.2 How to Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how sk888 handles your personal data, please contact our privacy team using the following details:

• Email: [email protected] (please use the subject line "Privacy Enquiry")
• Response time: We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

sk888 is committed to working with you directly to resolve any privacy concern. If after contacting us you remain unsatisfied with the outcome, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

8.3 Children's Privacy

The sk888 platform is strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has created an sk888 account or submitted personal data to our platform, please notify us immediately at [email protected]. Upon confirmation, we will take immediate steps to close the account and delete the associated data.